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Privacy Policy

Privacy Policy

This Privacy Policy explains how Needle Craft handles personal data when you use our website, contact us, or request tailoring, alteration, remodelling, or upcycling services. It applies to project inquiries, workshop visits, quotations, approvals, collection, and related communications.

Terms of Service Contact
Policy guidance

This introduction outlines how the policy is organized and where to find key information.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact

Contact Information

Email contact
[email protected]
Telephone contact
+91 81236 93625
Postal address
3 A&B, Allenby Lane, IN, 700020
Privacy contact
Use the contact details below for privacy questions, requests, or complaints about this policy.
Contact Page
Personal data

Data We Collect

We may collect contact details, project details, garment and material information, fit preferences, booking records, payment-related records, collection details, and communications sent to us. Where a customer supplies garments or materials for review, we may also process information about their condition, construction, and suitability for the requested remodelling or alteration work.

The data collected depends on the service inquiry, booking, or workshop interaction.
Data sources

Sources of Data

We receive personal data directly from you when you make an inquiry, request a quote, approve a concept, book a visit, or communicate with us by phone, email, contact form, or in person. We also generate records from project assessment, quotation, approval, progress, collection, and payment handling, and may receive limited information from payment and service providers involved in completing the transaction.

Information is obtained from users, workshop visits, and routine service records.
Cookie types

Cookie Types

Our website may use essential cookies to support page functions, security, and session continuity. It may also use preference cookies to remember basic settings and analytics cookies to understand how the site is used and to improve performance. Cookie use is limited to operational and administrative purposes and does not include unnecessary tracking.

We use only the cookie categories needed for site operation and basic measurement.
User controls

Cookie Controls

You can usually manage cookies through your browser settings, including blocking or deleting cookies already stored on your device. Some site functions may not work properly if essential cookies are disabled. Where a cookie banner or similar control is available, it may allow you to adjust preferences for non-essential cookies.

Browser settings and device controls may limit non-essential cookies.
Purpose of use

How We Use Data

We use personal data to respond to inquiries, assess garments and materials, prepare quotations, manage approvals, carry out remodelling or alteration work, arrange collection, process payments, maintain records, communicate about project status, and handle operational, security, and legal requirements. We may also use limited data to improve website performance and to keep our records accurate.

Note
Processing is limited to service delivery, administration, and compliance.
Third-party sharing

Service Providers

We may share personal data with payment processors, communication tools, hosting or technical support providers, and other service partners that help us operate the website and manage customer requests. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Note
Service providers receive only the information needed for their assigned role.
Legal basis

Legal Disclosures

We may disclose personal data where required to comply with law, lawful requests, court orders, or other binding legal obligations. We may also share information when needed to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of Needle Craft, our customers, or others.

Note
Legal disclosure is limited to what is necessary and proportionate.
User Rights

Your Rights

Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing based on legitimate interests where that ground applies.

Available rights depend on the nature of the data and applicable law.
Requests

How to Make a Request

To protect privacy, we may ask for information needed to verify your identity and locate the relevant records before responding to a request. If a request cannot be fully satisfied, we will explain the reason where the law requires us to do so.

Requests are reviewed against identity and record-matching checks before action is taken.
Data Retention

Data Retention

We retain personal data for the period needed to manage inquiries, complete projects, maintain business records, resolve disputes, and meet legal, tax, or accounting obligations. When data is no longer required, we delete it or anonymize it in accordance with our retention practices and applicable law.

Records are kept only for as long as needed for service, accounting, or legal purposes.
Policy Updates

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, data handling practices, or legal requirements. The revised version will apply from the date it is posted on the website, and we may provide additional notice where a change is material.

We review this policy when our practices or legal obligations change.